• 1. Your details
  • 2. Quotes
  • 3. Optional extras
  • 4. Traveller details
  • 5. Payment
  • 6. Confirmation

For all general queries please contact us

Telephone: 0330 0600 603

Or write to us at:

Policy Expert Travel Insurance
Griffin House
135 High Street
Crawley
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

In the event of a medical emergency please contact Global Response on 00 44 (0) 343 658 0342 or 00 44 (0) 1293 652842 and quote your policy number.

For claims about travel insurance: phone the Claims Helpline on 0343 658 0345 or email travelclaims@global-response.co.uk.

For claims about the Gadget Upgrade: please call 01285 626020 or email claims@trent-services.co.uk - giving your name, insurance schedule number and a brief description of your claim.

Your right to complain

Policy Expert Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

Policy Expert Travel Insurance
The Compliance Manager
Rock Insurance Group
Suite A, 3rd Floor
Griffin House
135 High Street
Crawley
RH10 1DQ

Policy Expert Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

If you would like to complain about the outcome of your claim or the assistance provided, you should contact:

The Complaints Department
Global Response Ltd
Regus House
Falcon Drive
Cardiff
United Kingdom
CF10 4RU
Email: customerservices@global-response.co.ukTelephone: 00 44 (0) 2920 468793

We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk